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Job Title: Sales Consultant
Department: Sales & Service Team
Location: Brighton, UK
Reports to: Sales Team Managers
Work Pattern: Annualised hours shift work, including weekends and bank holidays.
Contract Type: Permanent
Job Role Summary:
Neilson is all about providing exceptional holidays to our guests. This journey starts with the Sales Team.Our sales team provides a friendly, efficient, and professional service to direct customers and travel agents. As a Neilson Sales Consultant, you will provide accurate information and manage the Neilson holiday booking experience from start to finish via all communication channels.You will strive to achieve all sales/service targets and help to ensure that Neilson’s excellent reputation in travel is maintained.
Key Responsibilities and Tasks:
- To be precise and numerically accurate in the costing of holidays.
- Take personal responsibility for the integrity of every booking you make or amending.
- To immediately highlight any pricing/loading errors to the relevant departments.
- Delivery of all personal KPI’s.
- Adhere to all operational standards, policies & procedures.
- Participate in outbound calling/marketing campaigns.
- To maintain a thorough understanding/ability to clearly explain the Neilson terms and conditions to the customer or travel agent as required.
- To demonstrate excellent customer service skills across all booking channels for all sales/administrative queries.
- To expand/develop personal skills, knowledge and experience to positively impact performance and to support in meeting the goals of the business.
- Be prepared to travel overseas for educational and product knowledge development.
- Attend regular training sessions to keep service skills and product knowledge up to date.
Personal Specification
Essential
- The ability to work well on both an individual level and as part of the wider team.
- Excellent verbal and written communication skills.
- Ability to communicate with all levels of external/internal customers.
- To develop and maintain excellent working relations with colleagues and other internal departments.
- To be conscientious in all decisions made relating to the role.
- To be flexible concerning working hours and weekend shifts.
Technical Skills Or Knowledge
Essential
- Numerically accurate.
- General geographical knowledge.
Desirable
- To be commercially aware of holiday sales and trends.
- Knowledge of Microsoft packages: Word/Excel/email/PowerPoint.
Experience & Track Record:
Essential
- Previous sales skills experience.
- Previous customer service experience.
Desirable
- Previous ski or sailing experience.
- Previous Travel Agent or Sales Centre experience.
- Experience working in a results-driven environment to achieve personal targets.
Qualifications, Training, Professional Memberships Or Accreditations
- Educated to GCSE level or higher in Math and English, or equivalent.
Neilson Benefits:?
- 25 days holiday + bank holidays.? Option to purchase 5 days holiday as extra.
- Auto enrolment into Scottish Widows pension scheme (Employer 4%, employee 5%).?
- Life Assurance x 2 salary.
- Additional partner discounts (OOSC, Osprey, Trek, Snow Centre, Temple Spa etc).
- Modern, friendly, casual, upbeat office atmosphere.
- Free on-site gym & shower facilities.
- Free parking within a 10-minute walk from the office.
- Office secure bike storage.
- Great office location in Brighton Marina.
- Highly preferential holiday deals (70% discount + additional discount for children).
- Remote working options.
- Office kitchen/bar – Coffee & tea making facilities.
- Office pool table & darts board.
- Daily fruit basket.?
- Free drinks fridge & snacks.
- Cycle to work & Tech scheme (salary sacrifice).
We reserve to close this vacancy before the closing date if a suitable candidate is found.
