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Role: Parts Aftersales Coordinator
CRP Group are working with one of there longest clients who are recruiting a Parts Coordinator adminitrator. The role will be based in West Yorkshire. You'd be responsible for managing the sale of parts to customers, ensuring inventory is maintained, orders are processed efficiently, and customer service is exceptional. This role involves liaising with suppliers, tracking inventory levels, and ensuring prompt delivery of parts to meet customer needs, contributing to business success.
Key Responsibilities:
- Assist customers in identifying, selecting, and ordering the correct parts.
- Provide accurate product information, pricing, and availability.
- Process orders, handle customer inquiries, and manage returns professionally.
- Monitor inventory levels, conduct audits, and reorder parts as needed.
- Enter and manage sales orders in Business Central, ensuring timely fulfillment.
- Coordinate with the warehouse for picking, packing, and shipping of parts.
- Communicate with suppliers and maintain strong relationships.
- Generate invoices and credit notes, and follow up on backorders.
- Work closely with shop floor and stores personnel to ensure customers receive the correct parts on time, first time.
Required Skills & Qualifications:
- Strong knowledge of Excel and systems such as Business Central (BC), Power BI, Salesforce, SAP, and CRM tools.
- Comfortable working in an open office environment, supporting colleagues and answering phones.
- Ability to work in a shop floor environment and collaborate with store personnel to meet customer needs.
This role is integral to ensuring customers receive high-quality service and products, supporting overall business operations.
For further information please get in touch.
