Operations Manager

Operations Manager

Location - across all services

Salary: £55-60k pa

Our client's values reflect them all and they're the beating heart of everything they aspire to be.

They set out their culture, the way they behave and the way they do things.

Their values

• Change perceptions. See the world through the eyes of the people they support and mold the world around them
• Take a different outlook. Be confident to use their wealth of experience and knowledge to look at unique situations differently
• Be nice, kind, patient, resourceful, open minded, resilient and forgiving
• Understand why situations occur. They take an evidence-based approach to why behaviour occurs and how to respond appropriately.
• Everyone's opinions matter. They value every individual as part of the team, and they are key to the success of the people they support and the organisation

Our client operates seven apartment-based care homes located in Castleford, Garforth, Snaith, Bradford, Roundhay, Pudsey and Rastrick. Each of their homes provides supportive accommodation for 6-9 individuals within their own homely flat-based settings. As they prepare to launch their brand new service in Rastrick, scheduled to open early 2025, they are seeking experienced, dedicated, and motivated individuals to join their team. The services are yet to be inspected by CQC, so they're looking for someone with a proven track record in operational management and achieving great outcomes (Good or better CQC ratings under your belt is a big plus!).

You'll be supported every step of the way by a brilliant team.

Role Overview

• Reporting to the Director of Operations you'll work alongside a group of managers ensuring consistent and reliable care across your allocated services.
• You will be accountable for the operational delivery of a number of services, coaching and providing regular feedback through good governance, audits and data analysis.
• You will be familiar with budgeting, maintaining financial performance and seeking opportunities for growth.
• You'll be passionate about supporting adults with lots of different needs such as learning disabilities, autism and mental health. processes are in place and adhered to in line with the requirements of the regulator.

Your Responsibilities:

Person-led Care

• You will work alongside the people they support and their colleagues to build positive relationships that enable people to take positive risks or have their say about the support they receive as well as develop skills on a practical or personal level.
• In addition to this you may deliver personal care to people where and if required in a person-centred way that is always respectful and dignified. You will role model best practice while doing so.
• As the Operations Manager you will be responsible for the delivery of effective and efficient personalised services for people, ensuring systems, processes and practices are in place and reported to keep people safeguarded from abuse.
• Working with external stakeholders and internal support functions to learn from the past and reflect on new ways of working to reduce future incidents and build positive relationships to achieve good outcomes for the people they support through regular meetings and the completion of annual reports, questionnaires, and relevant documentation in line with the registration and contract compliance.

Great Planning & Leadership

• You will work with the team to lead a culture that reflects their values and supports their colleagues and the people they support to further develop their skills and satisfies all legislative requirements and company standards via training and supervision targets being achieved monthly.
• You will ensure all risks to people supported are continually assessed, their safety monitored and managed, and they are supported to stay safe as well as monitor people's care and treatment and act proactively on outcomes through completing monthly Quality Assessment Audits to ensure processes are in place and adhered to in line with the requirements of the regulator.
• You will work to ensure information is collated and recorded in line with their Quality Assessment System and regulatory requirements.
• Manage the appropriate maintenance of records and personal information in line with GDPR and to the standards required by Information Governance.
• You will ensure that all policies and procedures related to the running of all services under your responsibility are adhered to and that performance that falls outside of their expectations is managed with swift remedial action using the expertise available within the group to performance manage anyone who fails to meet expectations or objectives relevant to their role and job description.
• Support the disciplinary and grievance process by leading on and assisting in investigations and chairing formal meetings as required, following company policy and statutory requirements.

Deliver Great Standards

• You'll work to ensure you follow guidelines, strategies and procedures as set out in their policies to allow people to receive consistent and reliable care.
• You will ensure that all services across your area of responsibility are operating in alignment with company standards, policies and procedures and legislative frameworks such as Health and Social Care Act 2012 and Health and Safety at work act 1974 to provide the highest standards of support and be proactive in identifying any areas of non-compliance and reporting this within the required time frames.
• You will develop comprehensive and time-bound action plans to address these where required. Using their Quality Framework to foster a culture of continuous quality improvements and assurance across all homes within your responsibility, whilst embedding a framework that encourages ownership and accountability and promotes innovation and problem-solving.
• Alongside your team you will be proactive in managing recruitment requirements across all homes under your responsibility to ensure they provide opportunities to support equality and diversity in the workplace in line with policy.
• You will work with managers to ensure colleagues adhere to the GCSS Codes of Practice and rules, policies and procedures contained in their colleague handbook & QCS and challenge appropriately where values or behaviours fall short of expectations.

Work as a team

• As a team you will take part in the senior on-call system to provide out-of-hours support and guidance to their colleagues and report instances that require action via notifications or safeguarding reports.
• You will participate in regular review meetings, and senior management meetings as well as undertake such duties and responsibilities reasonably consistent with the role as may be required from time to time by the Director of Operations to support the needs of the business.
• You will work alongside their expert functions to deliver on key outcomes in relation to Finance, People and Quality.

Professional Boundaries and Communication

• You will ensure communication is effective, respectful, professional, and clear, allowing you to communicate with the people you support as well as families, professionals, and their colleagues to achieve positive outcomes for the people they provide support to.
• You will always conduct yourself in a professional manner and act as a brand ambassador, reporting in line with their procedures things that are of concern in an open and transparent way that supports the representations and growth.
• You will create a culture across the services you are responsible for that respects the individual as an adult and equal citizen, supporting people to express their individuality and uniqueness in all areas of life.
• You will be key to building strong relationships with external stakeholders, to promote, grow and develop a collaborative approach to delivering high quality person led care.

Sustainability

• You will ensure leadership, capacity, and capability to deliver high-quality sustainable care to people, demonstrating robust plans to deliver excellent outcomes through regular review of practice, training and decision-making requirements of legislation and guidance, including the Mental Capacity Act 2005 and other relevant standards and guidelines.
• You will demonstrate a collaborative proactive, inclusive, and timely approach to colleagues' recruitment and selection, up to Senior level or equivalent, ensuring every effort is made to implement policy and processes in a way that meets the recruitment standards and legislative and quality requirements. You will work towards achieving or maintaining compliance with the regulator's standards, ensuring contract compliance and adherence to internal standards.
• Managing allocated budgets, to ensure proper use, accounting, and reporting of all finances within the services (including monies for people they support), in line with financial procedures, ensuring cost-effective service delivery.