Customer Experience Consultant

Job Title: Customer Experience Consultant

Location: Outskirts of Hove, BN41 - free parking is available for employees!

Contract Details: Permanent, Full Time

Remuneration:

- Annual salary: 25,000 - 26,000

- Additional perks: Bonus Scheme, Paid training, Wellbeing support

- Enhanced benefits: Hybrid working, Dog-friendly office, Employee product discounts

- Long-term rewards: Increased Holiday for Long Service

Our client's goal is to provide outstanding service to their valued customers, and they need someone passionate about customer satisfaction to join our team.

Responsibilities:

• Deliver exceptional customer service by effectively resolving enquiries and issues.
• Take ownership of customer requests and ensure timely and accurate resolutions.
• Build strong relationships with customers, providing personalised support and guidance.
• Offer expert product knowledge and advice to enhance the customer experience.
• Identify opportunities for process improvements to streamline customer interactions and increase satisfaction.
• Collaborate closely with internal teams to resolve complex customer queries.
• Keep up to date with product developments and industry trends with internal training.
• Maintain accurate documentation of customer interactions and actions taken.

Why work for them?

• Enjoy a friendly and supportive working environment with a team that values collaboration and growth.
• Benefit from a hybrid working model, allowing flexibility and work-life balance.
• Bring your furry friend to work! Their dog-friendly office creates a welcoming and relaxed atmosphere.
• Take advantage of employee discounts and enjoy exclusive offers on their products.
• Be rewarded for your hard work with their bonus scheme, recognising your dedication and achievements.
• They invest in your development with paid training, ensuring you have the knowledge and skills to excel in your role.
• Celebrate your loyalty with increased holiday entitlement for long service.

Requirements:

• Previous experience in a customer-focused role, ideally in a busy customer service environment.
• Excellent communication skills, both written and verbal, with a friendly and professional demeanour.
• Strong problem-solving ability and the desire to go the extra mile for customers.
• Ability to work in a fast-paced environment, prioritising tasks effectively.
• Proficient in using CRM systems and other relevant software.
• Attention to detail and accuracy when documenting customer interactions.
• A positive and enthusiastic attitude with a genuine passion for providing exceptional service.

If you are looking for an opportunity to make a difference in the lives of the customers you speak with and be part of a supportive and inclusive team, apply now!

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.

Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed).

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.