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Our client are looking for a dedicated Sales and Operations Manager to oversee their Sales department and ensure they provide the best customer service in the Retail industry. The successful candidate will have excellent communication skills, a positive attitude, and a passion for providing top-notch customer service.
Client Details
This role is within a well-established, medium-sized retail company based in Hove. The organisation takes pride in its welcoming, supportive environment and commitment to employee satisfaction.
Description
- Develop and implement customer service policies and procedures
- Driving sales performance through implementing effective sales strategies
- Handle complex customer complaints and issues
- Provide training and support to team members
- Work closely with other departments to ensure a consistent customer experience
- Analyse customer feedback and purchasing trends
- Drive continuous improvement in the Sales department
- Represent the company at industry events and conferences
Profile
A successful Sales and Operations Manager should have:
- A proven track record in a Sales and Operations Management role within the retail industry
- Exceptional communication and interpersonal skills
- Strong leadership and team management abilities
- Ability to handle stressful situations and remain patient and professional
- Excellent problem-solving skills and a customer-focused approach
- A passion for delivering high-quality customer service
Job Offer
- A competitive salary in the range of 32,000-35,000
- A supportive work environment in a well-established retail company
- Opportunities for professional development and growth
- An opportunity to make a real impact in the customer service department
If you are a dedicated professional looking for a rewarding role in Sales and Operations Manager in Hove, we encourage you to apply. This is a fantastic opportunity to join a respected retail company and really make a difference.
