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Source Recryut are looking for a dynamic individual to support the Booking & Scheduling team within an NHS organisation. As a Booking Scheduler you will be facilitating bookings for all patients who require an out-patient appointments or procedure. This exciting role will also include dealing with inbound and outbound calls to agreed professional standards.
Responsibilities:
- Provide a professional customer service to all patients,ensuring patience, empathy, compassion, and coherence always.
- To always maintain and respect the need for patient confidentiality.
- Respond to requests from patients to cancel or reschedule appointments. This includes via telephone and in response to requests made through the text message reminder service.
- Input patient data into the system making sure all information is correct.
- Managing time scaled assignments.
- General admin duties.
- Manage waiting lists and input into comprehensive records.
Requirements:
- Must have worked within a role that involves speaking with patients.
- Excellent Attention to detail.
- Excellent communication/telephone skills
- Reliable
Working Hours:
- Monday-Friday, 9am-5pm, 37.5 hours a week
