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Job Title: Operations Coordinator
Hours: Full Time, Monday to Friday, 45 hours a week on a shift rota basis
Salary: 27,000 per year
Office Angels has teamed up with our client who is seeking a passionate and dedicated Operations Coordinator to join their team on a permanent basis! If you thrive in a fast-paced environment and love providing exceptional customer service, this could be the perfect opportunity for you.
Key Responsibilities:
- Professional Communication: Promptly and professionally answer phone calls, creating a positive first impression for customers.
- Logistics Coordination: Organise collections, transit routes, and deliveries to meet customer requirements and deadlines.
- Event Tracking: Maintain up-to-date event tracking for all bookings and in-transit consignments.
- Collaboration: Coordinate with Operations and Imports departments to ensure timely arrivals in accordance with SLAs.
- Customer Updates: Provide timely updates to customers about any exceptions or issues.
- Documentation Management: Request and record all Proof of Deliveries from relevant agents.
- Discrepancy Reporting: Report all discrepancies to management for swift resolution.
- Quote Provision: Provide accurate and clear quotes to customers upon request.
- Email Management: Monitor and respond to emails for the Service Centre promptly.
- Supplier Collaboration: Collaborate closely with suppliers to ensure a high-quality customer experience.
We are looking for someone who embodies the following qualities:
- Logistics Experience: Some experience in logistics is a plus.
- Customer-Focused: Responds promptly to the needs of customers and suppliers, ensuring all requests are met.
- Time Management: Ensures all jobs are collected and delivered within agreed timescales.
- Proactive Problem Solver: Takes the initiative to suggest service delivery improvements to management.
- Skilled Listener: Understands and empathises with customers, recognising the context of their needs.
- Self-Motivated: Works well with minimal supervision, demonstrating strong initiative and dedication.
If you're passionate about delivering exceptional customer service and are eager to grow in a dynamic environment, we want to hear from you. Apply now and take the first step toward joining our client's exceptional team!
Office Angels is an equal-opportunity employer acting as a recruitment agency for this role.
Note: Due to the volume of applications, if you have not been contacted within five days, please assume your application has not been successful. For more opportunities, visit our website: (url removed).
Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.
Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed).
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
