Program Operations, Attendance & Wellbeing Co-ordinator

Contract type: Full time - Fixed Term (January 2025 - November 2025)Location: Remote (Based in the UK)Salary: Up to £30,000 per annumGiven the short timelines to recruit , we encourage candidates to apply promptly to ensure consideration.Study Group Digital Learning are proud to be delivering an innovative online program for ambitious high-school students in the Middle East. The program is a part-time, digital course which is designed to provide students in their final years of high school with a comprehensive grounding in the subject knowledge, study skills and insights they need to make a successful undergraduate university application. The program will be delivered through timetabled synchronous lectures, seminars and tutorials as well as through the provision of engaging asynchronous activities. Our commitment to student success will ensure every learner receives an effective and quality assured digital learning experience that supports them in successfully taking the next steps in their educational journey. The Program Operations, Attendance, and Wellbeing Co-ordinator will play a vital role in supporting the effective day-to-day-operational delivery of the Program as well as ensuring high levels of student attendance, engagement and wellbeing. The competencies of the Program Operations, Attendance, and Wellbeing Co-ordinator are:

• Positive, encouraging and open: we want to provide the Program learners with a friendly and caring environment and to provide support if things become challenging. You will help build trust and rapport with the students.

• Adaptable and skilful: we want someone who can work across different responsibilities and to adapt their approach for different learner profiles and needs

• Team player: we want someone who can listen, communicate and collaborate with different staff members, based on the specific needs of the learners and cohorts

• Attention to detail: capable of thorough and conscientious work adapting to changing priorities as the need arises.

ABOUT THE ROLE

• Provide efficient administrative support to help ensure smooth day-to-day Program operations.
• Support with the implementation of the Program Attendance and Engagement Policy and any associated activities
• Support with student understanding and adherence to the Program Student Behaviour Charter Policy and any associated activities
• Provide wellbeing support for students 1:1, in small groups, or for whole cohorts. Ensure meticulous record-keeping
• Report on well-being in relevant Program meetings and reports and events
• Support the DSL with reporting, risk assessments, and other digital safeguarding meeting specific requirements for 18+ and under 18 learners
• Support with implementation of the Program Extenuating Circumstances Policy and any associated activities
• Support learners’ well-being through a home country referral model and provide practical and emotional well-being support to students experiencing personal problems, particularly if any of these challenges may impact their studies
• Input, update, and manage data reporting for different Program stakeholders in relation to well-being, attendance, and engagement.
• Supervising the completion of Student Experience or Operational tasks by others if required.
• Collaborating with and communicating with different Program stakeholders
• Any other tasks and duties as required by the line manager.

ABOUT YOU

• Excellent IT skills particularly in Microsoft PowerPoint (Essential)
• Mental Health First Aid Training (Desirable but will be provided once in post)
• Assist Training (Desirable but will be provided once in post)
• Deputy Safeguarding Training (Desirable but will be provided once in Post)
• Experience working in an educational setting with students (Essential) including with U18s (Desirable)
• Experience in reporting and tracking information (Essential)
• Experience of being flexible and working to specific deadlines (Essential)
• Experience in delivering support enrichment or information sessions to large groups as well as smaller groups and 1:1 (Desirable)
• Experience of safeguarding and providing wellbeing support (Desirable)
• Experience in communicating with and liaising with multiple different stakeholders. (Essential)
• Experience of reporting different types of information for different stakeholders (Essential)

ABOUT USStudy Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.ORGANISATIONAL COMPLIANCEStudy Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.