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We are excited to partner with a leading Insurance specialist based in Brighton, looking to expand their International Case Handler Team. As an International Case Manager, you will play a crucial role in supporting claimants by providing professional advice and resolving medical and travel insurance issues with empathy and expertise.
Day-to-day of the role:- Support and understand claimants’ needs to offer professional advice and solve insurance issues empathetically.
- Validate cover with third-party insurers, including issue/cover dates, excesses, medical screening, and optional cover add-ons.
- Liaise with hospitals, medical centres, and third-party agents for cost containment.
- Arrange international repatriations, including taxis, flights, hotels, road ambulances, air ambulances, and assigning flight medics.
- Provide translation and linguistic services.
- Send guarantee of payments (GOPs) to third parties.
- Ensure claims are validated in accordance with the terms and conditions of the relevant policy wording.
- Monitor and maintain consistent workflow updates.
Required Skills & Qualifications:
- Highly motivated with a strong customer focus and the ability to meet and exceed targets.
- Advanced level of English for effective communication with claimants, both verbally and in writing.
- Ability to work independently under pressure, proactively, and with minimal supervision.
- Attention to detail is essential.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Fluency in a second language, ideally Greek, French, German, or Italian.
- Degree-level education is preferred.
- Competitive starting salary with an increase after the successful completion of a six-month probation period.
- Opportunity to work in a dynamic, international environment.
- Comprehensive training and development opportunities.
- 40 hours per week, Monday to Sunday.
- Shifts are usually 5 x 8 hours or 4 x 10 hours, with fully trained staff required to work some night shifts and weekends.
To apply for the International Case Manager position, please submit your CV and cover letter detailing your relevant experience and language proficiency.
