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Role: Soft Services Manager
Location: Brighton
Duration: Permanent
Salary: 40,000 - 44,720
Managing soft services for student accommodation in Brighton. Ideal candidate will have soft FM experience, anyone who has worked within hotel industry or other student accommodation would be ideal.
Managing cleaners and 2 maintenance workers.
Duties:
To be responsible for all operational staff, budgets and performance of residence and cleaning services.
To be the contract lead for all resident management.
To maintain a close liaison with the Client FM Function in ensuring day to day requirements of delivering the required services are met.
To organise the student lettings in an effective and timely manner, coordinating student arrivals and departures ensuring rooms and facilities are provided in line with requirements, escalating issues as required to the relevant teams. Ensure rooms are refreshed as required.
Responsible for administering and supervising the operation of the student residential experience, facilitating student / tenant issues in conjunction management support ensuring a positive, healthy, and safe living environment for students.
To carry out regular audits to ensure all key performance and management indicators are met, and ensure operational delivery is high quality and compliant with statutory and contractual obligations.
Please contact Donna in the Birmingham office for more information.
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