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We are looking for a Systems Administrator or Platform Coordinator to join a well known employer in the Brighton area where you will be responsible for managing the contact centre system and it’s integration with a new CRM.
With strong knowledge and experience managing contact centre or call centre management systems you will be responsible for all aspects of the system which manages inbound and outbound calls, emails, webchat and chatbots.
Job duties:
- Manage all aspects of the Genesys Cloud contact centre system including frequent maintenance and analysis
- Work alongside marketing team on installation of new CRM system and its integration with the contact centre system
- Assist in creating service-based emails and managing the timely despatch of these via the contact centre system
- Run reporting and dashboards on the performance of both the system and the call centre’s performance
- Stay up to date with Genesys Cloud’s new features
- Troubleshoot / resolve technical issues
Skills & experience required:
- Previous experience of managing/maintaining/coordinating contact centre management systems is essential
- Experience of back office contact centre systems such as Genesys Cloud or other similar contact centre management systems
Salary & Company benefits:
- £30,000 to £40,000 annual salary
- Free parking
- 23 days holiday plus bank holidays (rising with service)
- Free meals
- Company related perks and discounts
- Partner business discounts
- Pension scheme
- Access to a gym and many more
This is a fully office based role working 9am to 5pm Monday to Friday with regular flexibility required for out of hours working (time back in lieu).
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.
