Back to search
An exciting new position for a Customer Relationship Manager. The position requires a natural problem solver with a passion for maintaining and enhancing customer relationships in the retail industry.
Client Details
This company is a reputable organisation in the retail sector. Known for its commitment to customer satisfaction, this firm has a vast client base and is constantly seeking innovative ways to meet customer needs.
Description
The Key Responsibilities of a Customer Relationship Manager
- Manage Customer accounts
- Handle incoming and outgoing calls
- Develop strategies to improve customer service experience
- Handle complex customer complaints and issues
- Analyse customer feedback and market trends
- Implement effective customer retention strategies
- Coordinate with the sales team to increase customer satisfaction
- Ensure compliance with company policies and regulations
- Maintain comprehensive records of customer interactions and transactions
Profile
A successful Customer Relationship Manager should have:
- Proven experience in a customer service role within the retail industry
- Excellent interpersonal and communication skills
- Strong leadership and team management abilities
- Proficiency in customer relationship management (CRM) software
- A customer-focused approach with a problem-solving mindset
Job Offer
- A competitive salary range of up to £40,000
- A supportive work environment focused on employee growth
- Opportunities for professional development and advancement
- Generous holiday entitlement
- Hybrid working
- Based in a popular location
