Commercial Manager

NCP is looking for a driven and strategic Commercial Area Manager to oversee the operational performance and revenue generation of our car parks within an allocated territory. This pivotal role requires a dynamic leader who can devise and execute commercial activities that maximize revenue, while ensuring operational excellence and customer satisfaction.

What We Offer:

• Birthday Bonus: Take an extra day off to celebrate your special day.
• Reward & Recognition Program: Your efforts won't go unnoticed.
• Free or Discounted Parking: Your car deserves a good spot too!
• Cycle to Work Scheme: Get up to £1000 towards a new bike.
• Company Pension: Plan for your future with us.
• Death in Service Benefit: Providing peace of mind.
• Employee Assistance Program: We care about your well-being.

• Revenue Growth: Devise and implement commercial activities to drive revenue performance across multiple car park sites, including local advertising, field marketing, and leveraging partnerships.
• P&L Management: Take full responsibility for the profit and loss of the allocated area, focusing on tariff modeling, competitor analysis, and pricing strategies to grow revenue.
• Team Leadership: Manage a Commercial Area Sales Executive and work closely with the sales team to meet season ticket targets, KPI performance, and revenue goals.
• Partnership Development: Identify and onboard new sites into the territory, securing revenue targets through partnerships, value-added services, and commercial deals.
• Operational Excellence: Collaborate with Commercial Operations Managers to drive operational efficiency and maintain high standards across all car park sites, including cleanliness, safety, and customer service.
• Competitor Analysis: Monitor and respond to competitor activity to develop strategies that drive business growth.
• Customer Service: Work with the Customer Contact Centre to monitor and improve service levels, ensuring a high level of customer satisfaction.
• Team Support: Act as an escalation point for operational issues, empowering the Commercial Operations Manager to manage local teams and ensure high standards of customer service.

• Proven experience in a commercial, sales, or multi-site management role with a strong focus on P&L management and revenue growth.
• Strong financial acumen and understanding of pricing models, revenue generation, and budget management.
• Experience in developing and maintaining business relationships with clients and customers, with excellent negotiation and influencing skills.
• Ability to effectively manage teams and work cross-functionally with various departments.
• Experience in pricing models, multi-site operations, and commercial deal construction.
• Excellent communicator with the ability to articulate financial concepts to stakeholders at all levels.
• Previous experience in an operational environment is advantageous but not essential.

• Strong commercial awareness with a focus on revenue growth and operational efficiency.
• Ability to think strategically and react swiftly to operational challenges.
• Exceptional multitasking and time management skills.
• Self-motivated and results-driven with the ability to work independently and manage complex tasks.
• Strong analytical skills and attention to detail.
• Commitment to professional growth, integrity, and accountability.

At NCP, we are dedicated to creating an inclusive, dynamic, and supportive working environment. You will have the opportunity to lead a high-performing team while making a tangible impact on the revenue growth and operational excellence of our car parks. If you are an experienced commercial leader with a passion for driving results, wed love to hear from you!

Apply now to join the NCP team and make a difference in an exciting, fast-paced environment.