Customer Support Administrator

This role as a Customer Support Administrator involves providing high-quality customer service and administrative support in a public sector setting. The ideal candidate will be able to handle queries, provide information, and ensure smooth operations within the Customer Service Department.

Client Details

Our client is a well-established public sector entity, having a large workforce spread across the country. With a focus on efficiency and effectiveness, they ensure the smooth running of essential services while maintaining high standards of integrity and transparency.

Description

Responsibilities for Customer Support Administrator

• Addressing customer queries and providing necessary information
• Administering customer accounts and updating records
• Supporting team members in daily administrative tasks
• Managing and distributing information within the office
• Ensuring adherence to policies and regulations
• Maintaining high levels of customer service
• Collaborating with different departments for smooth operations
• Assisting in the development of customer service policies and procedures

Profile

A successful Customer Support Administrator should have:

• Experience in a customer service role
• Excellent communication and interpersonal skills
• Strong organisational abilities and attention to detail
• Proficiency in using office software and customer management systems
• Knowledge of customer service principles and practices

Job Offer

• An attractive salary package of around 25,000 per annum
• Office location in Brighton
• Generous holiday leave of 25 days per annum
• Opportunity to work in a supportive, professional environment
• Chance to make a real difference in the public sector
• Hybrid working