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Customer Service Team Leader - Brighton & Hove City Council
Location: Bartholomew House & Hove Town Hall
Salary: 16.63ph PAYE
Contract: Temporary, Full time
ASAP Start
Guidant Global have an exciting opportunity for an experienced Customer Service Team Leader to join the Customer Services Team at Brighton & Hove City Council.
Working in liaison with and reporting to the Security & Customer Service Manager, you will be leading and inspiring team members to deliver outstanding service, supporting all council services, external stake holders and customers that rely on Customer Service Centres, Switchboard and Reception Units.
We are looking for a strong, flexible leader, based at two Customer Service Centre sites this is a varied role where you will be line managing 6 customer service team members. To fulfill the Customer Service Team Leader role you will have experience of line managing staff in a customer service setting, conducting 121' and managing PDP's for your team members.
Your role will entail:
- To lead,develop and manage the customer service teams, inspiring a strong, positive and united team spirit, especially during periods of difficulty.
- Coach and mentor each team member in line with each individual's Personal Development Plan (PDP)
- Conduct team's scheduled 121 meetings
- To prepare staff and service for times of change particularly contentious issues and support and lead the team through change
- Motivate team to ensure all are engaged to perform in the most effective way
This is a fully on-site based role with no at home working, your time will be split between the two Customer Service Centres to meet business needs.
We are looking for someone with the below skills and experience:
- Good problem solving and analytic skills
- Experience of line managing staff, prioritising workloads and practising time management
- Great customer service skills, you will be the first line of enquiry
- Brilliant people skills
- Experience of dealing with difficult members of the public in a customer service environment
- Excellent and confident communication skills dealing with senior managers, the public, stakeholders and other staff
- Experience of working in a local authority environment providing customer services (desirable)
If this sounds like you please apply now!
Guidant Global is acting as an Employment Business in relation to this vacancy.
