Customer Support Associate

We are representing a dynamic global company. Our client, based in the heart of Brighton, offers a hybrid working model that blends both collaborative office work and flexible remote work. They are transforming their industry for the on-demand economy with substantial backing and exciting growth plans and are looking for a Customer Support Associate.

The Benefits

Our client is dedicated to making work enjoyable and fulfilling. They offer an exceptional benefits package, including generous time off, comprehensive healthcare, and flexible working hours. Their aim is to support your well-being and career growth, creating a positive and engaging work environment where you can truly excel.

• 30 days of annual leave plus bank holidays
• Private healthcare for you and your family, including pre-existing conditions
• Life insurance at three times your salary
• Generous parental leave and a workplace nursery scheme
• Ride to work and pension schemes
• Flexible working hours
• £500 annual training allowance, £40 monthly wellbeing and WFH allowance
• 24/7 Employee Assistance Program and office massages
• Hybrid Working - You will also receive all necessary equipment, including a laptop and monitor
• Employee stock options

The Requirements

To our client, personality and fit are just as important as technical skills. If you're proactive, adaptable, and thrive in a supportive, fun environment, you will be a great addition to their dedicated team.

• Experience in a high-performing customer support team, handling both inbound and outbound inquiries
• Fluent in English; additional languages are a plus
• Strong verbal and written communication skills
• Familiarity with CRM systems and customer-facing knowledge bases
• Ability to multitask, prioritise, and manage time effectively
• Team player with a proactive, customer-focused attitude
• Adaptable to changing situations without compromising standards
• Available to work a 40-hour shift pattern, Monday to Friday (8 am - 6 pm)
• Thrive in navigating ambiguity and finding clarity
• Accountable and take ownership of responsibilities
• Enjoy fast-paced, dynamic environments
• Solutions-focused and resilient, with a positive mindset toward challenges
• Intellectually curious and eager to learn and improve

The Responsibilities

• Handle inbound calls, chats, and emails from existing customers, addressing a variety of queries
• Respond to customers promptly, professionally, and with a personal touch
• Ensure customer satisfaction by delivering a personalised, human approach
• Understand our products thoroughly to provide clear and helpful responses to customer questions
• Accurately log customer information and policy details in our internal systems
• Assist with processing renewals, mid-term adjustments, and cancellations of policies
• Meet the Customer Support Team's SLAs and KPIs consistently
• Proactively identify and suggest improvements to enhance the customer journey
• Perform administrative tasks as needed and provide support to other team members
• Contribute to a growing team, playing a key role in our continued international success

Our client values creativity, growth, and a positive atmosphere. If you're ready to make an impact and enjoy a vibrant team environment, we encourage you to apply or contact Jamie Watson at Clearline Recruitment.

Job Title: Customer Support AssociateSalary: £26,000 - £28,000 per annum Location: Brighton (Hybrid)Full Time: Monday - Friday, 8:00am - 6:00pm