1st Line Support

Are you passionate about technology and eager to take your first step into the IT world?

An innovative and forward-thinking company, based in the vibrant city of Brighton, is seeking an 1st Line Support to join their friendly and dynamic team. With nearly 30 years of experience, they've excelled their technology to deliver a seamless customer experience. This is an exciting opportunity for someone with a strong interest in IT who is ready to bring their technical knowledge, problem-solving skills, and customer-focused approach to a collaborative and fast-paced environment. Previous IT experience, qualifications, or internships -we're looking for someone motivated to learn and grow within the role. This company is committed to fostering an inclusive and diverse workplace where everyone is valued. Applicants from all backgrounds and identities are encouraged to apply.

Offering hybrid working once training has been completed - 2 days in the office.

Responsibilities

• Respond to 1st line support requests through multiple channels.
• Install and configure computer systems and software for new team members.
• Manage user accounts, including account creation and deletion.
• Maintain office devices and software.
• Contribute to team projects and suggest improvements to processes and systems.
• Follow agreed procedures to identify, register and categorise incidents.
• Perform simple security administration tasks.
• Maintain relevant records and documentation, contributing to overall data integrity.
• Escalate complex issues to appropriate team members or departments.
• Work closely with external suppliers to resolve 3rd party system issues.
• Ensure thorough documentation and follow-up for issue resolution.
• Variety of work activities in multiple environments.

Requirements

• Provide a professional and empathetic service to internal customers.
• Approachable and open to questions.
• Curious, resourceful and solution oriented.

• Work effectively with colleagues to resolve issues and improve operations.
• Familiarity with office devices and software.
• Committed to acquiring knowledge to develop new skills.
• Simplify technical issues for non-technical users.
• Ability to support bespoke software and learn new systems quickly.
• Seek guidance from others in the technology team in unexpected scenarios.
• Advocate for customer needs within technology team to achieve desired outcomes.
• Ability to stay calm and productive in a fast-paced work environment.
• Proficiency in spoken and written English.

Benefits

• 25 days annual leave plus bank holidays
• Extra day off on your birthday
• Travel loan scheme
• Bike to work scheme
• Company social events multiple times a year
• Access to Pluxee - an exclusive employee benefits platform with discounts in all sectors from retail to holidays
• Hybrid working

Job Title: IT Helpdesk

Salary: £25,000 - £29,000 per annum

Location: Brighton (Hybrid) 2 days in the office once training completed

Full time: Monday - Friday

For more information, please contact Jamie Watson at Clearline Recruitment.