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Key responsibilities of the role
- Responsibility for making premium payments (PPWs) to insurance underwriters to deadlines.
- Daily prioritisation and escalation of pending or suspected NOC activity liaising with all key stakeholders to ensure timely resolution. Review and diary management of mismatches and escalation of differences to the business to ensure timely resolution.
- Deliver exceptional client service (external and internal) by acting as a liaison for our clients or insurance underwriters - constantly work to improve and strengthen relationships and review processes to mutual benefit including instigating key insurer partnership meetings.
- Responsibility for the reconciliation of accounts by working with clients, insurance underwriters, and brokers to ensure funds are collected, and ability to work efficiently in a fast-paced environment.
- Manage query escalation to Lockton's broking divisions and within IBA, ensuring compliance with internal procedures and external regulatory requirements.
- Housekeeping, data, and record management. Maintain tracking systems and reports and ensure accurate data and record management.
- Comply with internal procedures and external regulatory requirements and escalate issues to senior management.
- Dealing with credit control requests from insurers and providing responses on settlement.
- As required, involvement in the review and testing of internal processes and systems. This will include keeping up to date with market changes and assisting with testing for the Blueprint 2 London market changes, Brokersure, A4B and Sector systems.
What we're looking for
- A good understanding of the general and legal principles applicable to insurance in particular FSA client money rules.
- A working knowledge of the computer desktop software provided by Lockton including Microsoft Office suite, Excel, Brokersure BE/EA, Power BI, Sector and A4B.
- Good numerical ability and an analytical mindset
- Ability to achieve set individual and team goals and objectives.
- Ability to communicate effectively and professionally both verbally and in writing to maintain positive and successful business relationships with Lockton colleagues, our clients, insurers and other third-party providers representing Lockton in the highest professional manner.
- Ability to compile, analyse and interpret financial information and data to facilitate decision making, with excellent attention to detail.
- Analytical and problem-solving skills, including research and investigation.
- An understanding of cash collection/payment processes is desirable (such as general insurance accounting and client invoicing).
