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Our client, an established and expanding business, is seeking a talented and motivated Service Delivery Coordinator to join their dynamic team in Brighton. With this company, you will flourish and build on your skills in a supportive and progressive environment.
It is an exciting time to join our client, a growing business located in central Brighton. Known for their commitment to employee satisfaction and client service, they offer a vibrant workplace with brilliant seasonal parties, excellent health insurance and comprehensive pension benefits. Taking care of their teams, who take care of their clients, is a top priority. See the benefits list below:
- Health Benefits: Health cash plan.
- Training Opportunities: Benefit from both in-house and external training to help you realise your potential.
- Social Events: Enjoy engaging team-building activities and exciting seasonal parties.
- Internal Mobility: Clear pathways for career advancement and opportunities for internal roles and lateral moves.
What are they looking for in you?
- At least 1 year of experience in a customer or client-facing role.
- Proficient in IT with the ability to learn and use new systems effectively.
- Consistent performance, conduct, and attendance in current role.
- Demonstrates company values and professional behaviour.
What will a day in this role look like?
- Deliver exceptional customer service to clients.
- Collaborate and communicate effectively with operational teams and clients to meet service delivery expectations.
- Process tickets and queries according to agreed Service Level Agreements (SLAs).
- Ensure compliance with company policies, including Data Protection, Information Security, Health & Safety, Dignity at Work, and IT Acceptable Use.
- Manage ticketing process by raising and following up on tickets within required turnaround time to resolve screening queries.
- Apply pre-approvals and obtain authorisation for any additional costs as needed.
- Raise discrepancy notifications to clients as appropriate.
- Provide frontline administrative support to clients, including timely responses to phone/email queries, screening updates, and re-opening screenings.
- Resolve minor client complaints and escalate complex issues to the Operational Team Leader or Client Relationship Manager (CRM).
- Document and escalate recurring or avoidable issues to the Operational Team Leader or CRM for resolution.
- Educate and encourage clients to use the business' platform for self-service.
Take the next step in your career in this Service Delivery Coordinator role and be part of a team where your talents are recognised and valued.
For more information about this opportunity, please contact Jamie Watson at Clearline Recruitment, or apply now!
Job Title: Service Delivery Coordinator
Salary: £24,000 per annum
Location: Brighton
Full Time
