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Brighton, East Sussex
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Application Support Engineer

Application Support Engineer

Arc IT Recruitment

Posted 2 days ago, valid for 7 days

Brighton, East Sussex BN1 8EG, England

Full Time

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Sonic Summary

An innovative and driven Application Support Engineer is sought for a global eCommerce company in Brighton, West Sussex, offering a salary of £35k, dependent on experience.
The role involves supporting the company's ecommerce platform, investigating website issues, and managing incident communications.
Candidates should have prior experience in an application support role and possess technical knowledge of SQL and XML Markup.
A diverse skill set, including project management and business analysis, along with strong communication and problem-solving abilities, is preferred.
The ideal candidate is proactive and detail-oriented, capable of working both independently and in team environments.

Application Support Engineer Brighton, West Sussex (Flexible hybrid working)£35k, DOE An innovative and driven Application Support Engineer is needed to join a vibrant and successful global eCommerce company that is leading the way in digital retail innovation. In this role, you will play a pivotal role supporting their global ecommerce platform, ensuring the smooth operation and enhancements. You will take the initiative in testing, installing, and putting support solutions into practice. The role:

Investigate website issues using a range of tools and methods
Triaging and raising detailed application bugs for developers
Investigating API logs and diagnosing issues
Writing ad-hoc SQL Scripts for business reporting
Ownership of ticket workflow
Incident management and communication

Requirements:

Have previous experience working in an application support role
Technical knowledge of SQL and XML Markup
Understand basic principles of Software Development processes and OO Programming Languages and the Development Life Cycle
A more diverse skill set, such as project management and business analyst abilities, is ideal.
Outstanding communication and problem-solving abilities!

The ideal candidate is a proactive problem solver with a passion for technology and business integration. You possess excellent communication skills, a keen eye for detail, and the ability to work effectively in both team settings and independently Nr to Brighton, West Sussex (Hybrid), £35k- £50k DoE

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