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Customer Service Advisor

Clearline Recruitment Ltd
Posted 2 days ago, valid for a day
Location

Brighton, East Sussex BN1 8EG, England

Salary

£24,175 - £26,000 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client is seeking an Insurance Support Advisor to join their multilingual team in Brighton, providing international medical assistance and repatriation services.
  • The role requires proficiency in Outlook, Microsoft Word, and Excel, along with an advanced level of English and strong customer service skills.
  • Candidates should have at least one year of relevant experience to effectively handle claims, coordinate with medical professionals, and assist clients.
  • The position offers a salary range of £24,175 to £26,000 per annum, along with benefits such as 30 days of annual leave, travel insurance, and additional payments for night and weekend shifts.
  • This role is ideal for individuals who are results-oriented and can work productively under pressure while making a meaningful impact on policyholders' lives.

Our client is looking for a motivated Insurance Support Advisor to join their multilingual team, providing international medical assistance and repatriation services.

In this central Brighton role, you will send guarantee of payments (GOPs), validate cover with insurers, and ensure precise daily operations while collaborating with a global team of case managers and medical professionals.

Join a forward-thinking workplace that values innovation, support, and making a meaningful impact in helping policyholders navigate medical and travel-related challenges abroad.

The Benefits:

  • 30 days of annual leave, including bank holidays
  • Travel insurance
  • Gym membership
  • Cycle-to-work scheme
  • Additional payments:
  • £50 extra per night for night shifts
  • £20 extra per shift for weekends and late evening shift

The Requirements:

  • Proficient in Outlook, Microsoft Word, and Excel
  • Advanced level of English
  • Strong customer service focus, working closely with clients
  • Results-oriented and able to work productively under pressure

The Responsibilities:

  • Understanding and addressing claimants' needs, providing professional advice, and empathetically resolving medical and travel insurance matters
  • Ensuring claims are processed in line with the relevant policy terms and conditions
  • Coordinating with hospitals, medical centres, and third-party agents (cost containment services)
  • Organising international repatriations, including arrangements for taxis, flights, hotels, road ambulances, air ambulances, and assigning flight medics
  • Offering guidance and support to less experienced International Case Managers
  • Monitoring and maintaining up-to-date and consistent workflows
  • Providing translation and language support services
  • Handling ad hoc requests from Team Leaders, Duty Operations Managers, the Compliance Manager, Senior Management, and the Director

For more information about this Insurance Support Advisor role, please contact Jamie at Clearline Recruitment.

Job Title: Insurance Support AssistantLocation: Brighton (Hybrid when working Night/Evening shifts)Salary: £24,175 - £26,000 per annumFull time

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.