Resident Liaison Officer

About the Role:

We are seeking a dedicated Residential Liaison Officer to join our team and support a Decent Homes improvement program. You will play a crucial role in ensuring effective communication between residents, contractors, and project teams, ensuring minimal disruption and maximum satisfaction during refurbishment and renovation works.

Key Responsibilities:

• Act as the main point of contact for residents, addressing concerns and providing updates on work schedules and progress.

• Build and maintain strong relationships with residents, ensuring their needs and queries are managed effectively.

• Liaise with contractors and site teams to coordinate work schedules and resolve any access issues.

• Conduct pre-entry visits, surveys, and assessments to inform residents of planned works and potential impacts.

• Provide support to vulnerable residents, ensuring appropriate measures are in place to meet their specific needs.

• Handle complaints and resolve disputes in a professional and timely manner.

• Maintain accurate records of all resident interactions, complaints, and resolutions.

• Ensure all communication materials, such as letters and notices, are clear, accurate, and distributed in a timely manner.

• Work closely with site managers and project teams to ensure smooth and efficient project delivery.

Key Requirements:

• Previous experience in a similar Resident Liaison Officer (RLO) or Customer Service role within social housing, construction, or refurbishment projects.

• Strong communication and interpersonal skills, with the ability to engage effectively with residents from diverse backgrounds.

• Excellent problem-solving abilities and a proactive approach to resolving resident concerns.

• Ability to work independently and collaboratively within a team.

• Strong organizational and time-management skills.

• Proficiency in Microsoft Office (Word, Excel, Outlook) and experience maintaining records and reports.

• A valid driving license and access to a vehicle (preferred but not essential).

What We Offer:

• Competitive salary and benefits package.

• Opportunity to work on a meaningful project improving the quality of residents' homes.

• Supportive and collaborative work environment.

• Career development opportunities.

If you are a proactive and compassionate professional with a passion for resident engagement and project coordination, we would love to hear from you.