Sheltered Scheme Manager

A Scheme Manager's job is varied and no two days are the same! You'll support our residents at Martlet Court, our sheltered housing scheme in the heart of Brighton.

Responsibilities include:

• Dealing with day to day enquires relating to the schemes
• Supporting residents to live independently and working with external agencies to make sure residents get access to the right services
• Ensuring the scheme is safe and all health and safety checks are carries out in line with policies and procedures
• Monitoring budgets and service charge accounts and making sure residents' homes are well maintained and repairs completed to a high standard
• Taking ownership and fully investigating any complaints received including anti social behaviour
• Monitoring cleaning, gardening and other contractors' performance when on site, ensuring that works are completed to a satisfactory standard

• Certificate in Supported Housing, Charted Institute of Housing or equivalent (preferred but not essential or willing to work towards)
• Knowledge of Housing Benefit requirements and criteria
• A wide knowledge of health and social issues that may affect our residents
• At least two years Housing experience in a similar or related field (essential)
• Ability to deal with challenging and emergency situations in a calm manner
• Excellent customer service and communication skills
• GCSE level C (or equivalent qualification) in Maths and English (essential)
• Ability to dive with access to own vehicle due to some SHC locations being in rural areas (due to the nature of the role some scheme managers may be asked to travel to other Schemes in an emergency situation)

Benefits

• Free on-site parking
• 25 days' annual leave (plus bank Holidays)
• Contributory pensions scheme, with employer contributions
• Dedicated Employee Assistance Program -providingconfidential support and advice
• Refer a Friend bonus