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PRODUCT MANAGERBRIGHTON - HYRBIDGREAT SALARY Our Customer:Our customer is super niche in what they do and are known globally for being 'THE’ travel specialists for a particular type of adventure holiday. Their customers simply wouldn’t travel with anybody else as nobody knows the 'off the radar’ destinations like they do. They are now looking to add a Product Manager to the business to help them further source and contract market-leading products.As a Product Manager, you will enjoy a competitive salary, a generous annual leave allowance, enhanced pension contributions, exclusive travel discounts, and the opportunity to join exciting familiarisation trips to experience our products first-hand.Job Description:In this role, you will be responsible for managing supplier relationships and overseeing all aspects of trip delivery to ensure seamless, high-quality holidays. You will play a key role in maintaining standards, optimising operations, and enhancing the overall guest experience.
Key Responsibilities:
- Build and maintain strong supplier relationships to secure competitive rates, allocations, and value-added benefits
- Negotiate and manage supplier contracts and service level agreements, ensuring compliance with business and regulatory standards
- Oversee itinerary planning and trip operations to deliver exceptional guest experiences
- Monitor supplier performance, address operational issues, and support incident management when required
- Conduct regular audits and implement feedback to improve service quality and ensure safety, health, and regulatory compliance
- Champion responsible tourism by developing experiences that benefit local communities and minimise environmental impact
- Collaborate with internal teams on procurement, capacity planning, and revenue optimisation strategies
- Conduct market research and performance analysis to inform product development and drive continuous improvement
Experience Required:
- Friendly and enthusiastic approach with strong verbal and written communication skills
- Able to build and maintain professional relationships across diverse cultures and backgrounds
- Proven experience in negotiating and influencing suppliers across multiple regions
- Commercially minded with a sound understanding of supplier contracts and service level agreements
- Demonstrable experience in managing supplier quality and making key procurement decisions
- Track record of securing and managing travel products, including hotels, DMCs, and marine and transport services
- Strong problem-solving skills and ability to resolve issues efficiently and independently
- Excellent attention to detail with the ability to prioritise workloads and manage tight deadlines
- Comfortable working autonomously and adapting to shifting priorities in a fast-paced environment
- Confident using Microsoft Office, with advanced Excel skills and familiarity with efficiency tools and reporting
- Experience in complaint-handling processes and understanding of relevant legal frameworks
- Knowledge of Health and Safety requirements in tour operations, with related training
- Willing and able to travel overseas with flexibility in working hours; full UK driving licence required
- Degree-educated with strong academic background, including English and Maths at GCSE level
- Passionate about sports or adventure travel, ideally with personal experience in open-water swimming
Benefits and Perks:
- Great Salary
- Generous annual leave allowance
- Fam Trips
- Enhanced pension
- Travel discounts
Click here to apply for this Product Manager, travel industry job, which is being recruited by Tessa Robertson and Ambitions Travel Recruitment, a boutique recruitment agency, specialising in travel and hospitality roles, and known for sourcing hard-to-find talent.IMPORTANT
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