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Blocktech MEP are currently looking for Administrator & PA to join our client in their independent, practice of Chartered Surveyors & Engineers.
They are a well-established family firm which has grown from strength to strength over the last 18 years, whilst maintaining the original values. They offer a range of services including building surveys, structural inspections, party wall matters, structural design, and valuations.
Role responsibilities
- The successful candidate will need to be committed to delivering top customer service, greeting the customers in a welcoming, enthusiastic, and professional telephone manner.
- Answering inbound telephone calls whilst providing exceptional customer service and assisting clients.
- Supporting the sales team with administration duties and taking payments.
- Dealing with customer enquiries and booking survey dates to support the sales team.
- Building customer relationships and inspiring confidence to encourage repeat business.
- Invoicing Clients, updating accounts software and keeping the CRM up to date.
- Maintaining office systems, including online data management, and filing.
- General PA duties for the Director and Office manager.
Necessary requirements or attributes
- Experience in customer service and administration.
- Basic accounting skills or previous basic experience using accounting software.
- Excellent written and verbal communication skills
- Good telephone manner and the ability to build rapport with clients.
- Good attention to detail & IT Literate
- Outstanding organisational and interpersonal skills
If successful, you will receive the following.
- 8:45 - 17:00 Monday to Friday
- 28,500 - 30,000 Salary
- 28 days annual leave (including bank holidays)
- Staff and client social events, Including Marketing, Xmas and Summer Parties.
*The job role responsibilities listed in this advertisement are only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.
