Printer Support Engineer / Technical Support SpecialistSalary: Up to £32,000 + Bonus + Company CarLocation: Brighton (Must be eligible for DBS clearance)
About the Role:
We’re seeking a skilled Printer Support Engineer to join our team, providing exceptional technical support for printers, copiers, and multifunctional devices. You’ll be the go-to expert for troubleshooting, maintenance, and client support—ensuring seamless operations for our key accounts.
Key Responsibilities:
? Provide hands-on technical support for printers/copiers, resolving issues within SLA timeframes? Perform routine maintenance, updates, and assist with installations? Log and track faults, reporting recurring issues to improve system reliability? Maintain boot/site stock levels and backup colleagues during busy periods? Build strong relationships with clients and stakeholders? Attend training to stay ahead of industry tech and solutions
Skills & Experience Required:
? Field technical support experience (printers/copiers/MFDs preferred - EPOS/white goods experience accepted)? City & Guilds or similar technical qualification? Logical problem-solving with a focus on quick, accurate resolutions? Outstanding communication and customer service skills
Why Apply?
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Competitive salary + bonus + company car
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Opportunity to work with cutting-edge printing solutions
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Supportive team environment with ongoing training