Technical Customer Advisor

Our client, a leading B Corporation employer, are looking for a Technical Customer Advisor to join their growing team.

This is an exciting opportunity to work within a small friendly team who encourage inhouse development and career progression.

You will be adaptable, with excellent communication skills and a background working in a corporate environment dealing with customers over the phone and via email.

Salary: £23,400
Hours: Hybrid 3 days in office, 2 days at home. Monday to Friday, 9am to 5.30pm
Benefits: 25 days holiday plus bank holidays, birthday day off, excellent pension scheme, discounts on major retailers, wellbeing centre including access to free fitness classes, pets in the office!

Responsibilities:

• Respond to customer enquiries through phone, email, and live chat in a timely and professional manner.
• Process customer orders using mapping tools and other relevant systems.
• Monitor and manage internal systems to ensure smooth operations related to the role.
• Provide support to other teams, such as sales and consultancy
• Recommend appropriate products and services based on customer needs and preferences..

You will:

• Have excellent verbal and written communication skills
• Strong attention to detail
• Have an interest in IT/data
• Use Google packages confidently (ie Sheets, Slides, Docs, Gmail)

Salary: £23,400
Hours: hybrid 3 days in office, 2 days at home. Monday to Friday, 9am to 5.30pm
Immediate start dates

Apply today for an immediate chat!

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.