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The Company:
Our client is a successful company specialising in CCTV and integrated security systems
The Job:
On their behalf we are looking for an Operations Administrator in their Yate office, in Bristol
Responsibilities will include:
• Dealing with day to day installation department queries on telephone & email
• The accurate logging & updating of calls
• Ordering kit through suppliers and creating purchase orders
• Answering telephone & processing as appropriate, giving excellent customer service by liaising the progression of jobs with customers & the team of engineers
• Dealing with general administrative tasks
• Liaising with the Account managers with the provision of up to date statistics on work in progress & progress of files.
• Ensuring consistent quality standards for all processes within the department & identifying the need for corrective actions.
• Liaising with the purchase ledger department in respect of sub-contractor invoice sign offs.
The Person:
For this role our client is looking for the following skills and experience:
• Previous within a service industry with a proven track record in delivering excellent customer service at all levels.
• GCSE pass in Maths & English or equivalent required
• Strong IT skills and competent user of standard business software including Microsoft Office, Excel, Word & Outlook Express
• Excellent communication skills, both written & verbal
• The ability to prioritise and proactively manage your own workload, whilst working under pressure
• The ability to work on your own initiative & make decisions when required.
• Have accuracy and attention to detail
• Be a team player with a sense of humour
The Benefits:
• Company pension scheme (after probation period)
• Company life insurance scheme (after probation period)
• Access to Employee Assistance Programme (EAP)
• 25 days holiday
The Salary:
£23,400
The Hours:
This is a full-time position for 37.5 hours per week and is office based.
The Location:
Yate, Bristol, South Gloucestershire (100% office based)
