- Respond to inquiries regarding gas services and repairs, providing accurate and clear information.
- Schedule service appointments, ensuring resources are efficiently allocated and tasks completed on time.
- Address customer complaints or concerns, collaborating with managers to resolve issues promptly.
- Keep customers and clients updated on the progress of service requests and contracts.
- Order necessary parts for repairs and services.
- Assist in preparing, administering, and monitoring service contracts, including planning gas service schedules.
- Proven experience in an administrative role.
- Strong organizational skills with the ability to multitask effectively.
- Excellent written and verbal communication skills, with a strong focus on customer service.
- Experience in a customer-facing role, especially in high-volume call environments.
- Familiarity with working within structured processes.
- Strong IT proficiency, particularly with MS Word, Excel, and Outlook.
- Ability to work both independently and collaboratively as part of a team.
- Problem-solving skills with a proactive approach to challenges.
- Ability to perform well under pressure and meet deadlines.