Repairs Coordinator

Repairs Coordinator

Location: Bristol,
Date: 22 April up to 18 months
Shift Pattern/ Hours: 8:00 am to 16:30 pm, Monday to Friday
Salary: 14,60 per hour

The role:

The role will involve scheduling repairs and tasks to colleagues onsite, keeping residents updated at all stages of a repair, keeping accurate notes of actions and conversations, investigating repairs and raising new repairs, managing shared team email inboxes. Liaison with onsite colleagues throughout the day, to minimise delays with repairs. To act recognise and act on Health & Safety issues. Working closely with trade managers & supervisors to effectively plan resources.

What you will be responsible for:

• Receive and respond to customer/stakeholder enquiries,
• To accurately raise reported repairs and prioritise in line with agreed timescales, ensuring policies and procedures are followed.
• Ensure that repair requests are allocated, planned, and scheduled effectively to maximise the use of resources and completed "right first-time".
• Pro-actively monitor the progression of allocated jobs throughout the day and communicating with operatives, surveyors, and customers to ensure the timely completion of works.
• Ensure operatives have acceptably completed repairs using their mobile devices and give feedback to trade managers and supervisors if there are any issues.
• Provide information, advice and guidance to customers, contractors & colleagues who have repairs enquiries.
• Make outbound contact to customers/stakeholders as required and make enquiries on behalf of customers/stakeholders and arrange appointments.
• To effectively and appropriately liaise with contractors.

Requirements:

• Strong customer service
• IT skills are essential, as is an ability to learn new systems and processes quickly.
• A knowledge of Housing Services or scheduling would be an advantage but not essential.
• Qualification in GCSE Math's and English or equivalent qualification or experience that demonstrates ability within these areas.
• Knowledge or experience of organising repairs using a scheduling system

If you would like to apply, please send your CV or contact Melissa at +(phone number removed)

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.