- You'll work closely with existing clients and some new enquiries to provide support and tailored solutions, ensuring product/service alignment with client needs.
- Use in-depth knowledge of products/services to support clients, solve issues, and develop strategies for optimising product usage.
- Manage the onboarding process for new client accounts, ensuring a smooth and efficient transition.
- Work effectively with Business Development Managers, Client Support Advisors and the purchasing team to ensure full client support and seamless service.
- Help achieve sector-based targets by supporting both existing business and new enquiries. Focus on client retention, satisfaction, and making outbound calls to lapsed clients.
- Oversee client projects, implementations, and decoration projects, ensuring successful delivery while handling escalated customer complaints and issues.
- Identify cross-division selling opportunities and collaborate with marketing, finance, and operations teams to align business goals.
- Manage the forecast process with clients, ensuring accuracy and alignment with purchasing plans.
- Analyse client usage patterns and technical issues to provide actionable insights for product and service improvements.
- Provide professional quotations to existing clients and incoming enquiries, ensuring competitive and accurate pricing.
- Meet sector targets and monitor client satisfaction scores to continually improve service quality.
- Proven experience in client relationship management or account management.
- Experience within the health / beauty / cosmetic packaging sector would be advantageous!
- Strong technical knowledge of products/services with the ability to troubleshoot, provide solutions.
- Experience managing client projects and handling escalated issues with a focus on client satisfaction.
- Excellent communication skills with the ability to explain technical/product information.
- Proactive and strategic thinker with a customer-centric approach to problem-solving.
- Strong organisational skills, able to manage multiple tasks and projects simultaneously.
- Ability to work effectively with cross-functional teams, including sales, marketing, and operations.
- Flexibility to attend client meetings and trade shows as needed.
- Results-driven mindset with a focus on achieving targets and improving client satisfaction.