Head of Operations

Head of Operational Delivery
Competitive salary and benefits package
South Bristol, FREE PARKING / 100% OFFICE BASED

Position Summary:
We are seeking an experienced Head of Operational Delivery to lead the delivery pipeline for a cutting-edge growing organisation, driving digital transformation for leading global brands.

The Role:
You will optimise processes, plan resource allocation, and foster a culture of continuous improvement while empowering teams to deliver high-quality outputs on time. This senior leadership role focuses on data-driven decisions, release governance, and collaboration across teams, with a strong emphasis on operational efficiency. You will own and drive the internal delivery processes, releases and workflow platform (Jira).

You will be leading a dynamic team of 40 talented individuals during an exciting period of expansion. This is a fantastic opportunity to contribute to the development of a fast-growing organization, where you can make a significant impact, mentor a diverse group, and help shape the future of our clients digital delivery operation.

Key Responsibilities:

• Workflow & Process Management:Enhance efficiency in IT development, content creation, and delivery through optimized workflows and clear communication across teams (using tools like Jira).
• Release Management:Oversee product and content release planning, ensuring timely, high-quality deliverables.
• Strategic Alignment:Align operational plans with company objectives, facilitating resource planning and forecasting.
• Data-Driven Decisions:Use analytics to track team performance, optimize workflows, and improve processes.
• Team Leadership:Lead and mentor a cross-functional team in the UK and Chennai, promoting accountability and continuous improvement.
• Knowledge Management:Manage operational documentation and ensure clear communication and knowledge sharing across teams.

Requirements:

• Extensive experience in operational management or product operations ideally within technology, content, or digital environments
• Expertise in Agile methodologies, workflow management, and Jira.
• Proven ability to drive process improvements and make data-driven decisions.
• Strong leadership and cross-functional team management experience.

The Benefits:Competitive salary and benefits package, 25 days annual leave + 8 days bank holiday, Health Cash Plan and access to a GP, Learning and development opportunities, Enhanced Maternity, Paternity & Adoption, Employee Assistance Programme, My Perks and more along with a fun and collaborative culture!

Join our client and help deliver innovation while advancing your career in a dynamic, supportive environment!