Team Manager

The Company:

Our client is an award-winning, full service, commercial law firm and they are rapidly developing a national reputation for its innovative approach to delivering legal services. They operate in the financial services, leisure, retail & consumer goods, technology & media, renewables, housing and public sectors. Their specialisms are real estate, banking and finance, commercial, corporate, employment, dispute resolution and litigation.

The Job:

On behalf of our client we are seeking a Team Manager. Working for a legal firm in central Bristol you will be reporting into the Assistant Operations Manager and will have responsibility for a team of approximately 20 Case Handlers and Office Assistants. This is working in a regulated environment.

Responsibilities within this role will include:

• Meeting and seeking to exceed service level agreements by actively managing work levels, quality and resources within the team.
• Using various management tools and methods, managing work quality, policy compliance and service standards, including MI, league tables, audits.

• Ensuring supervision meetings and appraisals are undertaken with your team.
• Developing talent within team by identifying individuals' potential and actively supporting them through delegation, coaching, mentoring and training

• Supporting team with technical and day-to-day queries
• Leading committees, projects and initiatives

• Pro-actively building and maintaining strong working relationships with clients, through actively engaging with clients on a day to day basis.

The Person:

For this role, our client is looking for someone who has:

• Previous management experience
• Ideally experience in insurance or financial services or a regulated company
• Client care skills
• Experience of working within a volume caseload environment
• Ability to multi task

The Benefits:

Contributory Pension, Group Life, Private Medical Insurance, 25 days holiday & a flexible benefits scheme.

The Hours:

Monday to Friday 37.5 hours per week Monday Friday 9am 5.30pm

The Location:

Central Bristol, no car parking (mainly office based

The Salary:

£30-34,000