Customer Service Manager

Customer Service Manager in Bristol

Up to £45000, 25 days + 8 Banks, Gov Pension and Hybrid working

Are you a Customer Service Manager who wants to work for a market leader?

Does the idea of working for a forward-thinking and progressive company appeal to you?

Would working for a company that benefits the environment interest you?

Then reach out! Kingston Barnes is now recruiting an exciting position for a Customer Service Manager for one of our clients working within the Bristol area.

The Company:

This company specializes in electric modes of transport, focusing on sustainable urban mobility. It has expanded internationally, selling hundreds of thousands of units. With a strong investment in innovation and growth, it aims to become a global leader in personal electric transport.

The Role/Responsibilities:

Oversee a team of six customer service representatives, managing inbound inquiries with a focus on operational excellence and customer satisfaction.

Drive performance by setting and monitoring key service metrics, resolving escalations, optimizing workflows, and implementing training programs to enhance team capabilities. Analyze customer data to identify trends and inform strategic decisions, ensuring continuous service improvement and sustained customer loyalty.

As the business expands, lead team growth initiatives to scale operations effectively.

Requirements:

• Customer Service Management background
• Personable and confident in communicating at all business levels
• Managed customer service agents

* Candidates must be eligible to live and work in the UK to apply for this position *