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- Team Leadership & Development:
- Manage, mentor, and develop a team, ensuring they are engaged, motivated, and supported to achieve their full potential.
- Service Delivery:
- Oversee the day-to-day management of pension administration services, ensuring high standards of accuracy, efficiency, and compliance.
- Client & Stakeholder Management:
- Act as the key point of contact for internal and external clients, ensuring strong relationships and effective communication.
- Process Improvement:
- Identify and implement improvements to streamline operations and enhance service delivery.
- Compliance & Risk Management:
- Ensure all regulatory and legislative requirements are met, maintaining best practices and mitigating risks.
- Collaboration:
- Work closely with other departments, including Consultancy, Operations, and Compliance, to align service delivery with business objectives.
- Reporting & Performance Management:
- Monitor key performance indicators, provide reports on service levels, and drive continuous improvement initiatives.
- Experience of working with Pensions - Employee Benefits is essential.
- Proven experience in team management and leadership, with a focus on employee development and engagement.
- RO1 & RO4 is preferred but not essential. The business will support you in working towards this
- Good understanding of industry regulations, compliance requirements and technical specifications
- Experience in process improvement and service enhancement.
- A client-focused approach with excellent relationship management skills
