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Our client who is a rapidly growing organisation who is seeking a Scheduler on a 6 month FTC. The role will primarily involve contacting our clients portfolio of commercial customers to arrange Smart Meter appointments-including meter exchanges, meter maintenance and new connections. You will be part of a subteam that are responsible for efficiently arranging appointments for engineers within your region- considering travel time, engineer skill/authorisation levels and customer demand.
- Handling high volumes of inbound and outbound customer queries in relation to appointment booking, via telephony and email
- Responding to general customer enquiries according to the requirements of customer contracts in accordance with defined procedures
- Efficient scheduling of appointments into engineer’s diaries
- Arranging completion of short notice emergency work to appropriatefield operative taking into account productivity,operational and customer service requirements,
- Working to set performance targets
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Ensuring scheduling is in line with service level commitments and requirements
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Building strong work relationships with your sub team and broader Scheduling team, as well as engineers
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Being a part of the broader Scheduling team, working towards hitting and surpassing our KPIs
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Skills and Attributes
-  Excellent Customer Care skills
-  Excellent communication skills
-  Good interpersonal skills
-  Keyboard/Personal computer skills
-  Strong multitasking skills
-  Strong problem-solving skills
-  Knowledge of relevant company procedures
