Case Handler

• Annual Salary: Approx. £26,000 - £30,000 Depending on Experience
• Location: Yate
• Job Type: Full-time (part-time considered for the right candidate)

We’re looking for case handlers to join our probate team.  In this role, you'll provide legal and administrative support following a bereavement. We’ll look to you to manage each case from beginning to end, discussing the estate of the deceased, and keeping in continuous contact with the beneficiaries. You’ll be making a huge relief to the deceased relative’s life’s at a time when they need us most.

The position is office-based with no hybrid option, offering a structured, friendly work environment.

Day-to-day of the role:

• Provide expert advice and services on matters of Wills and Probate.
• Handle client consultations and meetings to discuss their requirements and provide legal guidance.
• Prepare and review legal documents related to Wills and Probate.
• Manage multiple client cases simultaneously, ensuring all legal advice is accurate and delivered in a timely manner.
• Maintain high levels of client service and care, ensuring all interactions are handled with empathy and professionalism.

Required Skills & Qualifications:

• Some legal experience would be beneficial especially in Wills and Probate but can train in this. 
• Strong interpersonal and communication skills, with the ability to manage sensitive conversations.
• Proven ability to handle legal documentation with high attention to detail.
• Experience in direct client interactions and customer service.

Benefits:

• Competitive salary based on experience.
• Structured working hours.
• Opportunity to work in a supportive and professional environment.
• Professional development and career advancement opportunities.