Responsive Repairs Team Leader

Responsive Repairs Team Leader

DK Recruitment are excited to announce a new opportunity for a Team Leader to oversee our clients responsive repairs division in Bristol.

As the Team Leader, you will be the key point of contact for our remote trades team, ensuring that daily operations run smoothly and efficiently. Your role will be critical in maintaining high standards of workmanship and customer satisfaction.

Key Responsibilities:

• Addressing real-time queries from both the trade team and clients.
• Diagnosing and troubleshooting repairs as they arise.
• Leading and motivating your team to meet and exceed performance targets.
• Prioritising first-time fixes and ensuring high levels of customer satisfaction.
• Collaborating with your team to proactively solve challenges.
• Handling escalations related to workmanship, service delays, and other concerns.
• Coordinating with the administrative team to ensure effective work planning and productivity.
• Managing complaint resolution processes.
• Conducting regular performance reviews with team members.
• Keeping our internal systems up to date with accurate data.
• Utilising Excel and other IT systems to generate reports on productivity, time management, stock control, and PDA usage.

What We Offer:

• Competitive annual salary ranging from 40k-45k.+3.5 k car allowance
• Standard working hours: 8:00 AM to 5:00 PM, Monday to Friday (40 hours per week).
• 25 days of holiday, plus bank holidays.
• Company pension scheme.
• Company car scheme.
• Business-use mobile phone and tablet.

To Succeed in This Role, You Will Need:

• A relevant trade qualification or an equivalent HNC/degree-level qualification.
• SMSTS, temporary work coordinators qualification(s), or similar site management training.
• Strong communication skills with the ability to build positive and productive relationships.
• Experience with social housing contracts and SOR rates is highly desirable.
• Proven leadership skills with a track record of achieving targets.
• A proactive approach to problem-solving and issue resolution.
• The ability to remain responsive, resilient, and adaptable in a fast-paced environment.
• Proficiency in Excel and other IT systems.