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Job Title: Senior Business Support Officer (Technical) (Admin and Clerical)
Salary: 14.24 P/H LTD Umbrella Rate
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Bristol, BS4
Start Date: ASAP
Work Pattern: Monday - Friday | 09:00am - 17:00pm
This role offers an opportunity to deliver essential technical business support services within the Growth and Regeneration directorate at a Local Authority. The Senior Business Support Officer will join the Homes and Landlord Services team, focusing on Responsive Maintenance, and contribute to delivering high-quality service and impactful community support.
Key Duties and Responsibilities:
- Coordination and Administration: Lead complex administrative or business support tasks, taking ownership and ensuring end-to-end process delivery. Contribute to the day-to-day operational business and project development.
- Customer and Stakeholder Interaction: Handle enquiries from internal and external customers, including escalated issues, and ensure satisfactory resolutions.
- Policy Interpretation: Interpret rules and guidelines to find solutions and know when to escalate issues to a manager.
- Service Support: Ensure service and customer support are fully integrated and aligned with working models and schedules.
- Frontline Customer Service: Assist in delivering frontline customer services to colleagues, the public, elected members, contractors, and other directorate customers.
- Office Duties: Perform various office tasks such as opening and sorting post, scanning, photocopying, and managing site resource diaries.
- Data Handling: Ensure secure handling of confidential data in compliance with Client policy and the Data Protection Act.
- Business Support Advice: Provide business support advice, including specialist areas that assist in project delivery.
- Operational Issues: Manage day-to-day operational issues and escalated matters, using discretion in resource deployment and service provision.
If you require any additional information regarding the position, please call David at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
