Trainer

Trainer (Inside IR35)

Location:Bristol

Hybrid: 1 day on-site / 4 days at home

Job Summary:

You'll spearhead engaging training for the entire team from Customer Service gurus to Sales Specialists. Your goal? Ensure everyone's ready to guide customers smoothly into ownership of new products, covering everything from qualification to propositions.

You'll lead blended training programs, delving deep into key topics to enhance customer experiences. Whether in virtual sessions or in-person classrooms, you'll keep groups engaged and progressing, ensuring each learner leaves with clear development goals.

Youll collaborate with Coordinators to schedule training and meet deadlines using Learning Management Systems.

Client Summary:

Our client is a trailblazer in delivering innovative solutions and exceptional service experiences. With a strong focus on customer satisfaction and a commitment to staying ahead of industry trends, they are dedicated to empowering their teams and partners through cutting-edge initiatives.

The Role:

As a Training Specialist you will

Lead engaging training for Customer Services employees and Sales Specialists.

Ensure comprehensive understanding of new propositions among learners.

Develop and deliver blended training programs covering key topics.

Facilitate virtual and in-person training sessions for groups of approximately 10 learners.

Monitor call trends and training needs, providing feedback to enhance content.

Collaborate with Support Coordinators to schedule and deliver training.

Utilise Learning Management Systems to track learner progress and meet delivery deadlines.

What are they looking for?

To be successful in the Training Specialist role youll have the following

Passionate about helping learners reach their full potential through knowledge and skill development.

You thrive on the challenge of delivering training that's interactive and impactful.

Confident and energised when leading training sessions, with a knack for balancing warmth and professionalism.

Able to adapt to different levels of learner engagement and seek support when needed.

Committed to personal and professional growth, always seeking feedback and staying updated on industry trends.

A clear communicator who can simplify complex information.

Detail-oriented and motivated to motivate and influence others.

Proven experience delivering engaging and effective training in various formats.

Familiarity with a range of training theories, methods, and tools.

Strong time management and organisational skills.

Experience building and managing stakeholder/learner relationships.

Proficiency in Microsoft Suite and quick learner of new systems and technologies.

Why join them?

Be part of a forward-thinking company leading the charge in revolution and customer service excellence.

Enjoy numerous opportunities for personal and professional development, with support for continuous learning and career advancement.

Work alongside a collaborative and supportive team that values innovation, creativity, and mutual respect.

Benefit from hybrid working arrangements, offering a balance between in-office collaboration and remote flexibility.

Play a crucial role in shaping the future of customer experiences and helping customers transition smoothly.

What do they offer

Flexible working arrangements

Supportive and collaborative team environment

Opportunities for professional development

Regular team social events

Comprehensive benefits package.

Healthcare and Wellness programs