Credit controller

Your new companyHays is working with a law firm in Central Bristol who are looking for a Credit Controller on a permanent basis. The Finance Department operates out of both the London and Bristol offices and consists of four key teams: Management Information, Credit Control, Billing, and Cashiering & Accounts Payable. Each team is led by a Manager who reports directly to the Head of Finance. This particular role will be situated in the Bristol office, joining a broader team of six members, including five Credit Controllers and the Manager, who are all based in London. The Role This position provides frontline support to both the London and Bristol offices, assisting practice groups in effectively managing working capital, minimising debtors, and ensuring adherence to the Firm's cash collection policies and processes to maximise revenue. Collaboration with key stakeholders across the business is a vital part of the role.In partnership with the Credit Manager, you will deliver a results-driven collections service, handle routine and ad-hoc credit control tasks, enhance existing systems, and contribute to shaping the strategic direction of the credit control function and the wider Finance team. A significant focus of this role will be supporting the Insurance practice.Key Responsibilities:

• Build and cultivate key client relationships to ensure successful recovery efforts.
• Perform proactive, regular reviews and follow-ups on outstanding debts to maintain progress.
• Prepare debtor analyses for key clients and partners, ensuring compliance with client-specific protocols and service level agreements (SLAs).
• Collaborate with partners and client leads to address issues, devise and implement appropriate resolution strategies.
• Assist lawyers with reconciliations and provide ad hoc debtor analyses when needed.
• Identify problematic debts and ensure adherence to the established escalation policy.
• Achieve monthly cash collection and ageing targets, both as a team and individually.
• Participate in the review of internal policies and processes to enhance the collection and management of market information from the start of a file to recovery.
• Take on additional responsibilities and tasks as required.

What you'll need to succeed

• Exhibits a mindset with a commitment to lifelong learning, continuously enhancing knowledge and expertise.
• Possesses at least two years of Credit Control experience within the legal or insurance sectors.
• Skilled in handling diverse commercial collections.
• Displays exceptional attention to detail and accuracy while maintaining a holistic perspective.
• Confident and professional, with strong interpersonal skills to build trust and respect amongst lawyers and clients.
• Demonstrates excellent presentation abilities.
• Adopts an enthusiastic, positive, and flexible attitude towards new challenges.
• Capable of working independently and using initiative effectively.
• Highly proficient in PC usage with robust systems' expertise.
• Possesses outstanding written and verbal communication skills.
• Builds and nurtures collaborative client relationships, ensuring alignment with business needs.
• Demonstrates excellent organisational skills, including planning, prioritisation, and efficient use of technology.
• Understands the value of commercial awareness in achieving team and firm objectives.
• Works collaboratively and effectively within a team environment.

What you'll get in return

• Hybrid working - 2 days a week working from home
• Buy and sell holiday
• Cycle to work scheme
• Technology scheme
• Full list of benefits available on request

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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