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Job Title: Temporary Contact Centre AdvisorLocation: Bristol City CentreRemuneration: £11.44 per hour Contract Details: Temporary assignment for 12 weeks with potential to extend
Responsibilities:Are you ready to deliver outstanding customer service? Join our client as a Contact Centre Advisor and play a vital role in ensuring customer satisfaction! Here's what you'll do:
Handle incoming calls for new quotes, job bookings, and queries with a smile.Validate job bookings and ensure that parts are checked and authorised before appointments.Make outbound calls to customers who haven't yet booked appointments-let's get them sorted!Process insurance authorisation requests with precision.Manage email correspondence and keep branch managers updated on bookings.Support branches in meeting targets and achieving excellence.Maintain accurate and concise job notes-details matter!
Performance Indicators:Your success will be measured by:
Ensuring jobs are booked and validated as per contract.Achieving productivity targets-let's aim high!Answering calls within 20 seconds, with less than 4% call abandonment.Acknowledging and responding to emails on the same day.
Health and Safety: Safety is a priority! You'll ensure safe working practises and report any hazards.Participate in risk assessments and act as a safety role model.
Working Pattern:
Full-time, 40 hours per week, Monday to Friday.Shifts from 08:30-17:00, with one week every four weeks from 09:30-18:00.Occasional Saturday working after the training period-shorter day, paid at overtime.
If you're enthusiastic, dedicated, and ready to make a difference, we want to hear from you! Join us in providing exceptional service and support our branches in achieving their goals. Apply today and start your journey with our client!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
