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Job Title: Customer Service Advisor
Location: Bristol
Remuneration: Temp To Perm, Hourly rate £11.44
Contract Details: Full Time, 40 hours per week
Are you a customer service superstar looking for a new opportunity in Bristol? Our client, a leading organisation in the contact centre industry, is seeking a dynamic and enthusiastic individual to join their team as a Customer Service Advisor.
Responsibilities:
Handle incoming calls and provide exceptional customer service, ensuring all jobs are processed and booked efficiently. Review jobs to ensure parts check, authorisation, and validation before the appointment date. Proactively contact customers to book appointments. Complete and submit insurance authorisation requests. Respond to emails promptly and provide suitable responses. Liaise with colleagues to communicate any booking changes or amendments. Collaborate with branches to achieve targets.
Key Deliverables:
Ensure all jobs are booked and validated as per contractual requirements. Achieve utilisation and productivity targets. Process work in accordance with compliance guidelines. Meet team KPIs. Acknowledge and respond to emails on the same day. Submit accurate checks promptly.
Qualifications and Skills:
Proven experience in a customer service environment.Strong communication skills with a calm telephone manner.Knowledge of company products and services.Understanding of GDPR and Treating Customers Fairly Principles.Accurate data input skills.
In addition to competitive remuneration, our client offers a supportive and collaborative working environment, opportunities for learning and development, and the chance to work with a diverse and friendly team.
If you are a proactive and customer-focused individual with a positive mindset, then we want to hear from you! Apply now to join our client's team as a Customer Service Advisor in Bristol. Take the next step in your career and embark on a rewarding journey with our client.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
