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We are looking for a dedicated and confident Customer Service Advisor to join our dynamic team. The ideal candidate will have experience working in a contact center, possess excellent customer service skills, and thrive in a target-driven environment. This role is perfect for someone who enjoys engaging with customers over the phone and delivering exceptional service.
Key Responsibilities:
- Handle inbound and outbound customer calls professionally and efficiently.
- Provide accurate information, resolve customer inquiries, and address any concerns.
- Deliver exceptional customer service while maintaining a friendly and professional demeanor.
- Meet or exceed individual and team performance targets, including call quality and response times.
- Accurately log customer interactions and update records in the system.
- Collaborate with team members to ensure customer satisfaction and resolve complex issues.
- Stay updated on company products, services, and policies to assist customers effectively.
Key Skills and Experience:
- Contact Centre Experience: Previous experience in a contact center environment is essential.
- Confidence: Comfortable and confident when speaking to customers over the phone.
- Customer Service Skills: A strong focus on delivering excellent service and resolving issues effectively.
- Target-Driven: Ability to work towards and achieve performance targets consistently.
What We Offer:
- Competitive salary and performance-based incentives.
- Comprehensive training and ongoing professional development.
- A supportive and collaborative work environment.
- Opportunities for career growth within the organization.
If you are enthusiastic about providing outstanding customer service and excel in a fast-paced, target-driven environment, we want to hear from you!
