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Customer Services Officer

Customer Services Officer

Building Recruitment Company

Posted 2 days ago, valid for a month

Bristol, City of Bristol BS8 2AH, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The position is for a Customer Service Officer at a leading Housing Association in Bristol, offering a salary of £14.66 per hour inclusive of PAYE.
The role is temporary for a duration of 6 months, with working hours from Monday to Friday, either 08:30-16:30 or 09:00-17:00.
Candidates should have prior experience in customer service or a related field, demonstrating excellent communication and problem-solving skills.
The job involves handling customer queries, maintaining satisfaction levels, and contributing to service improvement processes.
Preferred qualifications include a relevant diploma or degree, customer service training, and fluency in additional languages.

Customer Service OfficerSalary: £14.66 Inclusive PAYELocation: Bristol Hours: Mon – Fri 08:30-16:30 or 9- 5Duration: Temp 6 Months Are you ready to join a leading Housing Association as a Customer Services Officer on an exciting contract basis? This is your chance to be part of a dynamic team, making a meaningful impact on our customers' experiences and our company's success. As a Customer Services Officer, you will play a crucial role in delivering top-tier service and ensuring customer satisfaction. Reporting to the Customer Services Manager, you will handle a diverse range of customer queries, issues, and requests, using your exceptional communication and problem-solving skills to provide effective solutions. You will be the friendly voice of this housing association, representing our commitment to excellence in customer service. If you thrive in a fast-paced, customer-focused environment and are passionate about delivering outstanding service, then we want to hear from you. Join us in creating brighter experiences for our customers!

Provide exceptional customer service and resolve inquiries efficiently
Play a key role in maintaining high customer satisfaction levels
Contribute to the continuous improvement of customer service processes

Preferred Requirements:

Prior experience in customer service or a related field
Excellent communication and interpersonal skills
Ability to handle challenging situations with empathy and professionalism
Proficiency in using customer service software and systems
Strong multitasking abilities and attention to detail

Preferred Qualifications:

Relevant diploma or degree in Customer Service, Business, or a related field
Customer service training or certification is advantageous
Fluency in additional languages is a plus

For more info, please call on . If you would like to apply to this role, please send your cv to Olly or Phoebe on , .

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