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Complaints Officer

Hays Specialist Recruitment Limited
Posted 2 days ago, valid for 17 days
Location

Bristol, City of Bristol BS6 5EX

Salary

£20,000 - £24,000 per annum

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Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Complaints Officer role at an East Bristol based business focuses on managing complaints with professionalism and sensitivity.
  • Candidates should have experience working in a larger organization and possess excellent administration and problem-solving skills.
  • The position involves analyzing complaint trends and implementing feedback mechanisms to enhance customer experience.
  • The salary for this role is competitive, and flexible working options are available along with on-site parking.
  • This position requires a minimum of two years of relevant experience in a similar role.

Your new companyEast Bristol based businessYour new role The primary purpose of the Complaints Officer is to oversee the effective management of complaints, ensuring all concerns are handled with professionalism, sensitivity, and timeliness. This role is responsible for the end-to-end process of reviewing, investigating, and responding to complaints, while also maintaining oversight of guest and customer complaints received. The Complaints Officer will follow established complaints procedures to deliver responses that are concise, comprehensive, and respectful, upholding the department's standards for high-quality service and customer care.Additionally, the Complaints Officer will analyse complaint trends, assess root causes, and implement feedback mechanisms to reduce recurring issues. A key aspect of this role is to understand and manage the reputational impact of complaints on both the department and the wider business, striving to uphold the institution's commitment to a positive customer experience and a strong public image.What you'll need to succeed

  • Experience of working in a larger organisation
  • Excellent administration skills, with a high level of accuracy and attention to detail
  • Excellent listening, investigatory and problem solving skills
  • The ability to act with discretion, dealing with difficult and sensitive situations, and to maintain high levels of confidentiality whilst using tact and diplomacy

What you'll get in return

  • Flexible working options available
  • Parking on site for £1.50/day
  • This role could go permanent

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. INDHAF

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.