- Promptly respond to and acknowledge all helpdesk queries
- Log helpdesk issues in the system using the specified format and track all correspondences.
- Manage queries diligently until resolution.
- Maintain accurate records of key activities.
- Proven experience in administrative roles or customer service environments.
- Strong organisational skills with the ability to multitask in a fast-paced setting.
- Excellent communication skills, both verbal and written.
- A proactive, can-do attitude, with a keen eye for detail.
- Strong team player with excellent relationship-building capabilities.