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Customer Service AdvisorÂ
- Job Type: Full-time, Temporary to Permanent
- Start date: Monday 7th October
- Location: Avonmouth, Bristol, BS11. Potential for hybrid once fully trained
- Salary: £23,333 per annum (£11.58 per hour) plus performance-related bonus
Are you passionate about delivering exceptional customer service and seeking a role with excellent career progression and training?
If you have outstanding communication skills and are looking for a position with sociable working hours and the potential for hybrid working, this opportunity as a Customer Service Advisor could be the perfect fit for you.
Join our client's award-winning contact centre team in a fun and friendly environment where your contribution is truly valued.
Day to Day of the role:
- Handle a broad range of calls from customers, providing efficient and effective service.
- Engage with customers primarily via inbound calls, as well as through QMS, email, and webchat when necessary.
- Work collaboratively with other business areas to support our customers.
- Develop product knowledge to assist customers with technical queries.
- Stay informed about marketing and promotional activities.
- Accurately record all conversations and transactions on our in-house system.
- Address 1st line complaints and undertake additional customer service-related business activities.
Required Skills & Qualifications:
- Excellent communication and problem-solving skills.
- Ability to learn new systems and processes quickly.
- A natural ability to build rapport and maintain collaborative relationships.
- A commitment to ongoing personal development and learning.
Benefits:
- No weekend work with shift patterns available; hybrid working after training.
- Annual performance-related bonus of up to 3%.
- 25 days holiday plus your birthday off, with the option to earn additional holiday or a cash bonus based on attendance.
- Subsidised on-site canteen offering a variety of meals and drinks.
- Access to discounts and cashback from numerous retailers.
- Up to 60% off on a range of products.
- Option to purchase private healthcare at a subsidised rate.
- Continuous training and support through a comprehensive learning management system.
