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Red Recruitment is recruiting a Customer Care Officer in Bristol to join a leading UK company.
Previous customer service experience is required, this is a temporary position and the hourly rate is £12.18 per hour. This is a fantastic opportunity for someone looking to further their career within a large and reputable company.
This position is based in three different sites across Bristol, Patchway, Yate and Kingswood. You will need to be able to work across all three.
Benefits and Package for an Customer Care Officer:
- Salary: £12.18 per hour
- Hours: Monday - Friday, 8.30am - 5pm
- Contract Type: Temporary
- Location: Bristol (Patchway, Yate and Kingswood)
Key Responsibilities of an Customer Care Officer:
- Resolving enquiries from customers who wish to apply or renew their garden waste subscription either by telephone or face to face
- Obtaining information to process requests using script based forms, update computer records as appropriate and to provide advice on all aspects of the waste and recycling service area
- Logging service request relating to Environmental Services, such as Pest Control, Noise Nuisance, Pollution, Licensing etc
- Using tact and diplomacy to resolve enquiries, this involves the ability to communicate effectively and express complex and technical concepts and procedures in ways that are understandable
- Ensuring that the work is undertaken in accordance with legislation, council policy and the operational service plan of the section
Key Skills and Experience of an Customer Care Officer:
- You can demonstrate suitable skills and experience which are relevant in a customer service environment
- Ability to remain calm and professional when working under pressure
- You will have the appropriate skills to undertake financial transactions, such as taking payments
- Excellent communication skills, being able to communicate with people of all levels is required
- You have a good working knowledge of office based IT systems, including Microsoft office, CRM, document management and in house systems
- You can demonstrate what sources of information you have used to answer and resolve customer enquiries
If you are interested in this position and have the relevant experience required, please apply now!
Red Recruitment (Business)
