Customer Service Advisor

The Customer Service Advisor will be pivotal in providing top-tier customer service on behalf of a nation wide Public Sector organisation.

Client Details

The Customer Service Advisor will be pivotal in providing top-tier customer service on behalf of a nation wide Public Sector organisation.

Description

• Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.

• Learn the procedures and understand parameters of producing a quality output.

• Process work to the defined level of quality.

• Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.

• To schedule and prioritise allocated work daily.

• Distribute information and when required, work to the other team members or groups.

• Identify and suggest areas of improvement.

• Maintain and update information held on a data base or manually.

• Support line management on any additional admin when required.

• Liaise with internal/external clients.

• Print/post data/reports/invoices daily.

• Maintain records for audit purposes.

• Ensure deadlines are met.

Profile

A successful Customer Service Advisor should have:

• Attention to detail.

• Able to work in a team or other structured environment.

• Articulate and able to maintain good relationships with colleagues and clients.

• Delivers a high-quality customer service in a professional manner, creating trust and confidence.

• Excellent communicator.

• Effective team player, who constantly displays commitment and flexibility.

• Accurate and timely delivery of tasks.

• Effective problem solver.

• Excellent organizational skills.

• Attention to detail in record keeping.

Job Offer

• An hourly wage of £12.27
• A supportive team-oriented work environment.
• Opportunity for personal and professional development.

If you're passionate about customer service and eager to make an impact we encourage you to apply for the role of Customer Service Advisor today.